Messages & CRM
Manage your post-purchase email flows and order-linked contact notes.
Email Flows
Post-Purchase Automations
Automatically send personalized emails to buyers based on their order status.
Order Confirmation
Sent immediately when a customer places an order.
Subject: Thanks for your order from Gravurkraft!
Hi {customer_name}, Thank you for choosing Gravurkraft! We've received your order {order_id} and are getting it ready right now. Best, The Gravurkraft Team
Shipping Update
Sent when tracking information is added.
Subject: Your Gravurkraft order has shipped!
Hi {customer_name}, Great news! Order {order_id} is on its way. You can track it here: {tracking_link}. Best, The Gravurkraft Team
Review Request
Sent automatically to encourage shop reviews.
Subject: How do you like your new engraving?
Hi {customer_name}, We hope you're loving your recent purchase! If you have a minute, we'd greatly appreciate a review on our shop. Best, The Gravurkraft Team
Customer Notes
Keep track of special requests, past issues, or custom preferences for your buyers.
Select a customer
Choose a customer from the list to view and edit notes.